4 Investigates: Albuquerque renters and A/C problems (2024)

The summer heat in New Mexico is brutal. Most of us would rather stay inside where it's nice and cool. But if your air conditioning stopped working, you'd probably consider that an emergency.

ALBUQUERQUE, N.M. – The summer heat in New Mexico is brutal. Most of us would rather stay inside where it’s nice and cool. But if your air conditioning stopped working, you’d probably consider that an emergency.

Close to half the people in Albuquerque are renters. That means our emergencies are often in the hands of someone else, who might not be in a rush to spend money on a fix.

At 69 years old, Gilbert Chavez has just one daily must do. These days, he’s doing a lot of it.

“Eight to 10 bottles [of water] a day, I have to,” said Chavez.

For Chavez, the sweltering summer heat is inescapable. His apartment air conditioner stopped working months ago. He’s got a fan, but it only circulates hot air.

“I would like to have a nice dinner. I can’t, it’s too hot. I have to make me a sandwich,” said Chavez. “Sandwich in the morning, sandwich in the afternoon, I have to.”

At NewLife Homes on Delia in southwest Albuquerque, some neighbors are just as sweaty.

“They gave me a portable unit, but it wastes a lot of electricity. My breakers go out,” said Henrietta Correa, another apartment resident who says her A/C has been out for months.

Thanks to that, her electric bill is on an unaffordable climb.

Chavez said he’s asked for repairs in May, June and July, too. And the days are only getting hotter.

Dr. Sarita Warrick, chief medical officer of Optum New Mexico and Arizona, said when temps climb, so do heat-related health risks.

“Heat exhaustion can happen is saunas or in homes without air conditioning as well. So, it’s not just an outdoor thing,” said Warrick.

Especially for people like Chavez, a stroke patient, who takes a handful of daily meds to keep his health in check.

People who rent, like Chavez, have rights. City Code Compliance Manager Angelo Metzgar is in charge of making sure landlords follow city housing codes.

“You gotta have electricity, you gotta have gas, you gotta have water services, you gotta have proper sewage,” he said. “You gotta make sure you have heating capabilities.”

The city can fine landlords up to $500 a day if they don’t correct problems with those things. It’s all reportable by calling 311. But A/C is not on the list.

While it is not on the city’s housing code requirements, Metzgar said people can still call 311. He said the city will try to help in any way it can.

While there’s not a city ordinance, there is a state law. It doesn’t require air conditioning be installed but if you have it, landlords are required to maintain it.

Seven days after written notice to a landlord, you can withhold a portion of rent. It’s what New Mexico Legal Aid said in a letter to Gilbert Chavez.

According to New Mexico Legal Aid:

“If a landlord does not fix the A/C or does not make another repair that affects health and safety (heat in winter, hot water, pest infestation, broken toilets, broken fridge), the tenant needs to give the landlord written notice They can send a letter, email or text, or they can use this form.

If the landlord does not fix the thing in 7 days, the tenant can withhold a portion of the rent. If the tenant continues to live in the home, the tenant can withhold 1/3 of the daily rent back to the date of written notice until the date the thing is fixed. If the unit is uninhabitable and the tenant does not live in the home while the repairs are pending, the tenant can withhold 100% of the daily rent the date of written notice until the date the thing is fixed.

Alternatively, the tenant can sometimes end the lease if the landlord fails to take reasonable steps to make the repair.

In addition, the tenant can go to court to ask a judge to order the landlord to make the repair. A tenant in ABQ can go to the Metropolitan Court self-help center at 401 Lomas Blvd NW and ask to file a Tenant Action for possession. The court will waive the $77 filing fee for low-income litigants and will generally schedule a hearing on 3 to 5 days after service of the summons.

To get legal advice, tenants can call NMLA at 1-833-545-4357, M-Th 10-3.”

But letting it play out in court feels risky. NM Legal Aid said landlords often file eviction against renters who withhold payment.

“Honestly, I don’t have nowhere to go,” said Chavez.

KOB 4 was there when apartment staff finally got his portable unit up and running. But until the A/C is fixed, he daydreams of colder days.

JL Gray manages that property. After we reached out, the company replaced the A/C units. The company said it will also discount rent for the months Chavez and others went without.

4 Investigates: Albuquerque renters and A/C problems (2024)

FAQs

How long can a landlord leave you without air conditioning in New Mexico? ›

In the state of New Mexico, that means that if a landlord fails to complete repairs within seven days, they can begin to withhold rent.

Is AC required in New Mexico? ›

New Mexico state law is landlords are required to keep appliances like air conditioning in working order if it comes with the apartment. If they can't do that tenants are entitled to withhold part of their rent. But many renters are hesitant to take a stand against their landlords.

How do I contact KOB Albuquerque? ›

or call 505-243-4411.

How long does a landlord have to fix something in New Mexico? ›

New Mexico Renters' Rights and Landlord Responsibilities

Disclosures – In New Mexico, landlords must disclose certain information. This includes if they will charge any nonrefundable fees, shared utilities, and the smoking policy. Repairs – Landlords must make repairs within seven days of being notified by the tenant.

Who do I report my landlord to in New Mexico? ›

You can file your landlord complaint online. For assistance filing your landlord complaint, call 505-768-2000 or email ccc@cabq.gov.

What are the renters' rights in New Mexico? ›

It is illegal for a landlord to evict a tenant without a court order by doing any of the following: Changing locks. Disconnecting electricity, water or gas. Being violent.

What is the New Mexico law regarding habitability for tenants? ›

A tenant can withhold rent (§ 47-8-27.1, § 47-8-27.2) if a landlord neglects to address habitability problems with the property. The tenant must have written proof that they made the landlord aware of the problem seven days prior.

What is the climate change law in New Mexico? ›

New Mexico is the fourth state in the nation to enact the standards. HB41 allows producers and importers of low-carbon transportation fuels to generate clean fuel credits to sell to producers and importers of high-carbon transportation fuels.

How do I file a complaint with Albuquerque? ›

Three ways to file a complaint:
  1. File a Consumer Complaint Online. Our office cannot provide legal advice to you or help you in your individual case. ...
  2. File a Consumer Complaint by Phone. You can also file a complaint by phone by calling 311.
  3. Submit an Anonymous Tip Online.

How do I contact rent help NM? ›

Public Housing and Housing Choice Vouchers (Section 8)

To apply for either type of help, visit your local Public Housing Agency (PHA). Questions? Email or call our Public and Indian Housing Information Resource Center toll-free at (800) 955-2232.

How do I report to the koat? ›

Contact KOAT 7 and Action 7 News
  1. Physical address: KOAT-TV. 3801 Carlisle Blvd. NE. ...
  2. Telephone: Main: (505) 884-7777. News: (505) 884-6324. Target 7: (505) 884-6347.
  3. E-mail tips: Recommended. Homicide suspect shot by police in Arizona.

How long does it take to evict a tenant in New Mexico? ›

New Mexico Eviction Process Timeline
Steps of the Eviction ProcessAverage Timeline
Issuing an Official Notice3-30 days
Issuance and Service7-10 days before the hearing
Court Hearing and Judgment7-10 days after service
Issuance of Writ of RestitutionA few hours to a few days
1 more row
Jun 13, 2024

Can I withhold rent in New Mexico? ›

Requesting Repairs in Writing: Tenants should request repairs in writing and document all communication regarding repairs. Withholding Rent: If repairs are not made, tenants may withhold rent, but they must have legitimate reasons and be prepared to pay within three days if the court decides against them.

References

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